Refund, Cancellation & Payment Help

Website notice updated: 9 October 2026 · Version 2

Please contact our team about a payment mistake, duplicate charge, unconfirmed payment or a request to stop future monthly donations. Include your name, donation date, amount and payment or subscription reference.

Duplicate payments or an incorrect amount

Email info@devbhoomisamiti.org and explain the issue. A refund is not automatic: the team needs to verify the transaction and review the request. Ask for the outcome and, if a refund is approved, its reference and expected processing time. Do not send an OTP, banking password or complete card details.

Money debited but payment shows failed or pending

Do not pay again immediately. Keep the payment reference and check the status with us and your bank or payment provider. A delayed payment may later be confirmed or reversed by the provider. An unconfirmed payment should not be treated as a completed donation until it has been reconciled.

Stopping or changing a monthly donation

Email the team with the subscription reference, the email or phone number used at checkout and the change you want. Request cancellation before the next scheduled collection and ask for written confirmation of the effective date and next-instalment status. An instalment already being processed may still be collected. A cancellation request stops future collections only when it has been processed and confirmed; it does not itself refund an earlier donation.

Acknowledgements and follow-up

After a successful website payment is verified, an acknowledgement is available on the confirmation page for printing or saving. For bank or direct UPI donations, email the payment reference, date, amount and donor name so the team can reconcile the payment. A statutory tax donation certificate, where applicable, is a separate document. If you have not received an acknowledgement or a response, follow up by email or phone and quote the original reference.

Contact: info@devbhoomisamiti.org · +91 6399745266